Terms & Conditions
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
Cancellations: facilitated events/courses
- Full refund if cancellation is received >21 days before the course date;
- Full refund less 25% if cancellation is received 8-21 days before the course date;
- Full refund less 50% if cancellation is received within 7 days of the course date.
- No Refunds for Digital Training or TRIPP Subscriptions
A full refund is applicable if, due to unforeseen circumstances, a course is postponed, cancelled or cannot go ahead as advertised. All reasonable attempts will be made to inform participants ahead of time via the booking information provided to Optimal Movement. In most, if not all cases, the postponed course will be re-scheduled to a future date in the current or next calendar year and paid participants booked on the postponed course will be transferred to the new date and their paid bookings will be automatically moved to the new date and a credit to the value of the course payment will be applied. If you are unable to attend the new date then you will be given the opportunity to transfer to another course free of charge or have a full refund.
PayFast is the official payment gateway to TRIPP, and payments will be refunded on the following basis; if your refund is applied and done within 2 months of your PayFast / credit card payment, then your full fees will be refunded via the PayFast website and in accordance with PayFast’s refund policy and rules. If your refund is made outside of the 2 month PayFast refund period, then the fees that PayFast charge us to receive your payment will be refunded at 50% of the fees value; i.e if you paid R100 and R5 was charged to us by PayFast to receive your payment, then if you are refunded after the 2 month period, you will be refunded 50% of the fees, i.e R2.50 of the R5 PayFast fees we were charged.
Course transfer & name changes
Participants who wish to transfer their paid up booking(s) to another TRIPP course or transfer their place to a friend / colleague by applying a name change to a course booking can do so by paying a 10% transfer/name change admin fee for the course they are transferring to or from (whichever amount is the most) and provided there is place on the course they wish to transfer to.
All course fee payments are Nett payments, in other words all bank deposit / transfer costs / cash payment fees / encashment fees / foreign exchange fees etc are for the participant’s cost and must be included in your course fee payment at the time of booking and paying. Payment for courses must be done ahead of the course taking place and failure to pay your course fees ahead of the course can result in your booking becoming invalid and you possibly not being permitted to attend the course.
Paying via credit card and / or PayFast must be done either prior to or after you have booked on a course.
Completing and submitting an online booking form and payment of your full / part / deposit course fees constitutes your acceptance of the course booking and cancellations / refunds / transfer policy.